By using our website or purchasing any of our products or services, you agree to be bound by these terms and conditions, as well as the specific terms for each package, which can be found on the relevant package page. These terms supersede all prior agreements or understandings. 

Website content and usage 

We take all reasonable care to ensure that the information on our website about destinations, packages, and their components is accurate. However, in some cases, the information provided may only serve as a guide, and actual circumstances may differ while you are on tour, such as routing or accommodation. Packages and excursion itineraries may also change or be different from those described on the website due to local conditions, weather conditions, and annual events. We will endeavor to notify you of any significant changes before your departure. 

You agree to use our website in a way that does not interfere with its normal operation. You may not gather or extract data from our website without our prior consent. You may not copy or sell any information or intellectual property owned or licensed by Absolute Egypt and published on our website without our prior consent. When you make a payment on our website, you warrant that the payment details are yours or those of a third party who has consented for you to use their details, and that you are fully responsible for their use. 

Bookings Terms and Conditions 

All bookings are subject to the terms and conditions in place at the time of booking. You can review these terms before you book, and we will email them to you soon after you book. You can also review the terms online during any applicable cooling-off period. 

Agency, Hotels, Local Tour Operators or Transport Services 

Absolute Egypt is a travel agent for some tour operators. When you book a tour through Absolute Egypt, you are entering into a separate contract with the tour operator, and their terms and conditions will apply. If there is a conflict between Absolute Egypt's terms and conditions and the tour operator's terms and conditions, Absolute Egypt's terms and conditions will apply. 

When you book a tour through Absolute Egypt, you are entering into a separate contract with the tour operator, even if you are also booking other travel components through Absolute Egypt. Different terms and conditions will apply to different tours and other booked components. The applicable supplier will be named in the product description. If no tour operator is named, Absolute Egypt will deliver the tour booking and its standard terms and conditions will apply. The tour operator is solely responsible for operating the tour, and Absolute Egypt is not responsible for any losses resulting from your booking of or participation in the tour. 

You understand that, as a travel agent, Absolute Egypt charges a fee for its services, such as booking your tour and providing customer support. In addition, Absolute Egypt collects payments on behalf of the tour operator for the cost of the tour itself. 

 Absolute Egypt is a travel agent for train operators. When you book a train journey through Absolute Egypt, you are entering into a separate contract with the train operator, and their terms and conditions will apply, including their fare rules. If there is a conflict between Absolute Egypt's terms and conditions and the train operator's terms and conditions, Absolute Egypt's terms and conditions will apply. 

When you book a train or Flight journey through Absolute Egypt, it is a separate booking from any other travel components you book through Absolute Egypt, even if you are booking them for the same trip. Different terms and conditions will apply to different train or flight journeys and other booked components. 

The train operator or the flight airline are solely responsible for operating the train or flight journey, and Absolute Egypt is not responsible for any losses resulting from your participation in the journey. 

You understand that, as a travel agent, Absolute Egypt charges a fee for its services, such as booking your train or flight journey and providing customer support. In addition, Absolute Egypt collects payments on behalf of the train operator and airlines for the cost of the train or flight journey itself. 

 International Airfare Bookings From/To Australia 

Absolute Egypt does not book flights (unless specified) and is not responsible for any delays or cancellations caused by airlines. If your flight is delayed or cancelled, you may miss your tour and incur financial losses. Absolute Egypt is not responsible for these losses. 

However, we may refer you to our partners to complete your flight booking if required at your discretion. Except for the Egypt & Jordan Group tour, we will have our partner completing the International group flight booking. However, we will not be responsible for any delays or financial loses caused by the airline. We strongly encourage you to buy an appropriate travel insurance to cover any loses as a result of any part of your tour. 

International and Domestic Airfare during the tour 

Airfares included in your package are arranged with third-party airlines. Absolute Egypt may book your airfare at any time after you book your package, according to the terms specific to the package. If you do not request any changes to your airfare at the time of booking, Absolute Egypt may book your flight without further contact with you. If multiple airlines are listed in the package terms, Absolute Egypt will choose the airline to fly you on at its discretion. Any changes to your package airfare will be subject to availability and may incur additional charges. If you request changes to your package airfare, Absolute Egypt will contact you to quote you the new itinerary and invoice you for any additional fees. 

Once your airfare has been booked, you will be charged a fee to make any changes, regardless of whether you have received the details of your flight or not. Absolute Egypt will book your airfare according to the information you provide, and we are not responsible for any costs resulting from incorrect information. If the airline changes the airline, flight timing, or aircraft type (if advertised), you are not entitled to cancel your booking or change your arrangements without paying any cancellation fees, unless otherwise specified in these booking conditions. 

If a flight is delayed or cancelled due to unforeseen circumstances, Absolute Egypt will do our best to find alternative transportation (if domestic) or an alternative flight. We will also reschedule the sightseeing to the best of our ability. However, if sightseeing are Cancelled or missed, Absolute Egypt will not be able to offer any refunds. 

Passports and Visas 

International travel requires a valid passport, and many countries require passports to be valid for at least 6 months after the date of return. For international travel bookings, Absolute Egypt assumes that all travellers have a valid Australian passport. If this is not the case, please let us know. You are responsible for ensuring that you have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. You will be solely responsible for any fines, penalties, payments, or expenditures incurred as a result of these documents not meeting the requirements of those authorities (except to the extent caused by our fault). If you need information about visas, passports, and other travel document requirements for your trip, please let your consultant know or contact us for online bookings. We can provide general information on visa and passport requirements that apply to international travel bookings made with us. We can also obtain more specific information from an external visa advisory service provider on your behalf (fees will apply). We do not guarantee the accuracy of information provided by any external service and accept no liability for any loss or damage that you may suffer in reliance on it (except to the extent caused by our fault). 

Travel Advice & Health Requirements 

Before you travel, we recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.smartraveller.gov.au for general travel advice, health requirements, and safety alert levels for your destination. You should also consult with your local doctor, travel medical service, or specialist vaccination clinic to get any required vaccinations. In some cases, you may not be allowed to enter a country if you do not have the required vaccination documentation. 

Prices 

Absolute Egypt strives to ensure that all information and prices on its website and in its advertising materials are accurate, but occasionally changes and errors occur. Absolute Egypt reserves the right to correct prices and other details in such circumstances. Travelers must check the current price and all other details relating to the arrangements they wish to book before making a booking. Absolute Egypt also reserves the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours. 

In other words, Absolute Egypt has the right to change the price of a tour at any time, even if the tour has already been booked, if it discovers that the price was incorrect or if the tour is not selling well. This is a common practice in the travel industry, as tour operators often have to adjust prices based on factors such as demand, fuel costs, and exchange rates. However, it is important for travellers to be aware of this policy so that they are not surprised if the price of their tour changes. If you are concerned about the price of a tour, you can always contact Absolute Egypt to confirm the price before you book. You can also purchase travel insurance to protect yourself against any unexpected changes in price. 

Bookings and Payments 

The lead traveller (first person named on booking) must be authorised to make a booking on behalf of the entire group named in the booking, including those who are under the age of 18 years.  By making a booking the lead traveller confirms that they are authorised to do so.  The lead traveller is responsible for making all payments due to us and to indemnify us for the liability of all party members. The lead name must be at least 18 when the booking is made.  

The price of your booking may change after you book due to factors such as customizations, changes to your travel arrangements, currency fluctuations, fuel surcharges, government taxes, and airfare increases (if included). This applies to both the base package price and optional extras or upgrades. If you add extras after booking, you will be charged the current advertised price (if available). If the cost of delivering the package increases significantly between the time of booking and delivery, we reserve the right to increase the price. Your final invoice will reflect any price changes. 

We also reserve the right to change the price of unsold tours at any time and correct errors in the prices of confirmed tours. 

You are responsible for all payments, including additional charges for optional activities or changes to your booking. If you have only paid a deposit, you must pay the balance by the due date on your invoice, even if there are other travellers in your booking or you are booking for someone else. If you do not pay the balance by the due date, your booking may be cancelled immediately. In this case, you may not be able to get a refund or have your booking reinstated. If your booking is reinstated, you may have to pay fees.

A non refundable $250 per person booking fee is charged at the time of booking and 25% of the total cost is required within 14 days of the booking to reserve your spot on the tour. The remaining cost must be paid in full within 151 days before the tour start date. You will be reminded approx 2 weeks with your final invoice due date.

IMPORTANT NOTE: Any tour that involves International airfares (such as Treasures of Egypt & Jordan) will require a non refundable deposit of $3000 at time of booking to cover all international airfares to and from Australia and also between Egypt and Jordan.

Last minute booking: If booking is 150 days or less of the tour start date, the full amount will be required and booking confirmation is not guaranteed. If we couldn’t book you in, a full refund will be issued (only for last minute booking). 

A fee will apply for any changes requested by you after the completion of your “Traveller Booking Form”. 

Cancellation policy 

Cancelling or modifying a booking may involve two types of fees: those charged by Absolute Egypt and those charged by third-party service providers, such as airlines, tour operators, hotels, or other travel providers. While Absolute Egypt strives to be transparent about its own fees, those charged by third-party service providers will be determined by their own policies, over which Absolute Egypt has no control. These third-party fees may vary depending on the proximity to booking, the proximity to travel, and the progress made in fulfilling the various components of the package. While these third-party fees could be considerable, Absolute Egypt will not charge any amount greater than the specified fees. 

Cancellation refunds guidelines 

• 100% refund during cooling off period of 14 days if before 121 days to the tour start date. 

• 100% refund less $250 booking processing fees per person if cancelled 120 days or more before the tour start date. 

• 50% refund less $250 booking processing fees per person if cancelled 71 days - 119 days to the tour start date. 

• 0% refund 70 days or less to the tour start date. 

Cancellation refunds guidelines for all tours that include international airfares. (e.g.. Treasures of Egypt and Jordan)

• 100% refund during cooling off period of 14 days if before 121 days to the tour start date. 

• 100% refund less $3000 booking processing fees per person if cancelled 120 days or more before the tour start date. 

• 50% refund less $3000 booking processing fees per person if cancelled 71 days - 119 days to the tour start date. 

• 0% refund 70 days or less to the tour start date.

   

Other instances where refunds are not available;

• when there is a voluntary ‘change of mind’;

• where you have failed to read Absolute Egypt’s Terms & Conditions

• if you fail to obtain the correct travel documents, including in relation to passports, visas or medical certificates;

• where your experience of the travel package has not met your expectations;

• where you are dissatisfied with reasonable amendments to your travel itinerary;

• if you are deemed to ‘no-show’, such as by failing to check-in for your flight on time;

• if you are unable for any reason to arrive at a tour starting point by the designated time;

• where you have failed to obtain appropriate travel insurance;

• where you choose to cancel your booking due to your concerns about the travel destination but where your tour is expected to proceed;

• your travel is prevented due to a Force Majeure event;

• where an arranged service cannot be delivered due to reasons beyond the control of Absolute Egypt

• where your booking is cancelled due to abuse, harassment or any kind of inappropriate or illegal behaviour

• any other reason unless specifically mentioned within these terms as being eligible for a refund or credit.

Note, Refunds for international, domestic airfares, Nile Cruise and some accommodation may not be available or may be partial, depending on the refund policy of the airline, Nile Cruise provider or the Hotel. 

Absolute Egypt is not responsible for any denial of service, refunds, or compensation claim by a third-party operator. 

All cancellations should be submitted in writing to sales@absoliuteegypt.com.au

Cruise cancellation and No-Show fees

·         In case of cancellation 90 days prior to arrival a 00% from the total stay booked will be charged as cancellation fees less a AUD $250 per booking processing fee

·          In case of cancellation 60 days prior to arrival a 25% from the total stay booked will be charged as cancellation fees less a AUD $250 per booking processing fee

·         In case of cancellation 45 days prior to arrival a 50% from the total stay booked will be charged as cancellation fees less a AUD $250 per booking processing fee

·         In case of cancellation 30 days prior to arrival a 100% from the total stay booked will be charged as cancellation fees

·         In case of no show, full cruise will be charged as cancellation fees. 

Traveller Booking Form 

Absolute Egypt must receive your personal details via the Traveller Booking Form which will be emailed to you after receiving confirmation. Please submit your details immediately once the form is sent to you to avoid delays in confirming your booking. If we do not receive your details within 1-week, Absolute Egypt is not liable for any additional fees resulting from delays in confirmation or cancellation of your booking due to a failure to submit traveller details. Please make sure that all the information you provide is accurate. Any changes to your name, passport information, or other details may incur a fee, which you will be responsible for paying, or the denial of service. Absolute Egypt will not be liable for any costs or denial of service resulting from incorrect details.  

All bookings should be reviewed upon confirmation to ensure all details are correct and to communicate any errors as soon as possible. 

Dietary and Health Requirements  

Please provide details of any special dietary or health requirements on your booking form. While we will make every effort to accommodate your needs, we will not be held responsible for any injury, illness, or loss of enjoyment that may result from a third-party service provider's failure to fulfill your requirements. 

Risk and Behaviour 

Absolute Egypt's tours are adventurous and involve some risk. Travelers should be aware of the potential hazards, such as traveling to remote areas, developing countries, and places with limited emergency services. Itineraries are subject to change due to factors such as weather, transportation difficulties, and political instability. Travelers agree to follow the instructions of Absolute Egypt's employees, tour leaders, and agents. Absolute Egypt reserves the right to terminate a booking if a traveller’s behaviour is disruptive or dangerous. Travellers are responsible for their own actions and liable for any damage or losses they cause. Absolute Egypt is not responsible for the actions or behaviour of other guests or individuals. Travellers should be aware of the local laws regarding seatbelts and purchase travel insurance that covers all of the activities they plan to do. Travellers are responsible for acquainting themselves with all relevant travel information and making their own decision about whether to travel. Absolute Egypt accepts no liability for the risks associated with travel. 

Absolute Egypt is not liable for any cancellations or costs due to Force Majeure, health, safety, or other risks associated with the tour, including but not limited to accidents, illness, disease, poor sanitation, inadequate medical care, act of war and/or terrorism, acts of God, accidents, riots, crime, the hazards of travel by air, train, boat, or motor vehicle, poor weather conditions, and natural disasters.  

Absolute Egypt will take all reasonable measures to try secure a partial refund minus any unrecoverable costs in the event of Force Majeure 

The applicant is solely responsible for their health and safety while participating in the tour. 

Exclusions 

Anything not explicitly described in the package terms or itinerary is not included in your package. Any exclusions specifically mentioned are not intended to be a complete list of all possible exclusions. 

Tipping 

While tipping is not prevalent in Australia, Tipping is customary in many parts of the world, the tipping included in your package (to be paid upfront or on your first day in Cairo) includes the following: Hotels (reception, porters, cleaners), drivers, Egyptologist tour guide, representatives, Nile cruise, Airport reps, Felucca, Nubian house. 

Not included: Australian tour-leader, restaurants, toilets, extra activities and custom tours (Tour Guide, Rep, Driver), Horse/Camel ride (Pyramids, Petra) 

it is entirely at your discretion if you want to tip extra to any of the included in the package and how much you tip is up to you, and you will not be reimbursed upon your return. However, we recommend that you tip for good service, in recognition of local traditions. Tipping guidelines may be provided prior to departure, but please note that these recommendations are subject to change. If tipping is included in your package, you will not receive a refund. 

Free Time 

While we will do everything we can to help you with anything you require out of the outlined tour activities, such as shopping (help you negotiate prices, taking you around and show you shops, check quality, etc..), restaurants (non-included meals), groceries, tech purchase, tours and excursions or other activities, this is considered your free time and is at your own discretion. Absolute Egypt is not responsible for anything that happens during those activities. Absolute Egypt is not liable for the quality or delivery of any items you purchase, nor your chosen payment method, which is at your own risk. 

Hotels 

The listed Hotels in the Tour Itinerary are the selected hotels by Absolute Egypt. However, if a listed hotel is unavailable, we will provide a hotel of similar standard. Absolute Egypt is not liable for any costs incurred because of hotel changes. Customers traveling together on the same booking and/or tour may be accommodated in different hotels, and no compensation will be provided. 

While we take care to select hotels of a suitable standard, we cannot control their day-to-day operations. Absolute Egypt is not responsible for any injury, illness, or loss of enjoyment resulting from a fault on the part of the hotel, including its employees and contractors. 

Requests for specific room types are subject to availability and cannot be guaranteed. We will make all reasonable efforts to secure the requested rooms, but this may not be possible. 

Hotels check-ins are subject to the hotel's stated time. Early check-in or late Check-out may be offered for a fee by the Hotel. Availability of early check-in or late check-out is at the hotel's discretion, and the customer is responsible for any additional costs. 

Travel Insurance 

Your package does not include travel insurance. All travellers on an Absolute Egypt Tour are required to purchase comprehensive travel insurance which must cover (at a minimum) the cost of your holiday package, medical expenses, loss of luggage, and changes to cruise, land content and airfare due to cancellation, impossibility of performance, disruptions, or strikes. Absolute Egypt does not provide travel insurance advice. While we may refer you to a nominated travel insurance provider, we do not represent that provider, and any purchase of insurance is at your sole discretion. 

Complaints, Dis-satisfaction, or dis-comfort

We will do our best to provide an unforgettable experience. However, to ensure prompt resolution of any issues that may arise during your tour, your please direct all complaints to your Australian Tour leader, tour manager or designated third-party service provider immediately during the tour. Timely communication is crucial for addressing concerns effectively. Failure to raise issues directly with the appropriate personnel could potentially limit or nullify your claim for compensation. 

If you have any further complaints, please contact Absolute Egypt directly, please email sales@absoluteegypt.com.au within 30 days from your tour end date. Any claims submitted after 30 days may result in any claim for compensation being reduced or denied. 

Governing Law 

These terms and conditions are governed by the laws of Australia. 

Alterations 

Absolute Egypt reserves the right to alter the tour itinerary, accommodations, or transportation arrangements if necessary. Passengers will be notified of any changes as soon as possible.  

Additional Terms and Conditions 

• Passengers must be at least 18 years of age to travel without a parent or guardian. 

• Passengers must be in good health and physically able to participate in the tour activities. 

• Passengers must disclose any information that may impact your participation in the tour.

• Passengers must comply with all instructions given by the tour guide. 

• Passengers are responsible for their own belongings and travel documents. 

• Absolute Egypt reserves the right to refuse to carry any passenger who is disruptive, inappropriate, or whose behaviour poses a risk to themselves or other passengers.